Highlights
- Enhanced operational efficiency and systematization
- Improved onboarding process and team collaboration
- Strategic vendor partnerships and improved financial operations
Mirror Group’s Story
Mirror Group, founded by Mindelyn Anderson, is an evaluation, learning, and strategy consulting firm that makes data meaningful, accessible, and actionable. Specializing in philanthropy, the firm partners with foundations and nonprofits to assess programs, initiatives, and grant-making strategies, transforming insights into actionable learning for staff at all levels.
The Challenges
Mindelyn realized that although her firm excelled in strategic planning and data analysis consulting for not for profits, their internal operations were fragmented. Without cohesive systems, Mirror Group operated more like several disparate entities than a unified organization. This issue not only affected efficiency but also made scaling the business a daunting task.
Mindelyn’s workload was overwhelming, and she acknowledged that a lack of robust systems would impede her ability to lead effectively. “I realized I needed to offload tasks but didn’t know where to start or how to ensure quality when delegating,” she recalls.
The Solution
Kiva Slade, Fractional Director of Operations, introduced SYSTEMology to Mirror Group. SYSTEMology appealed to both Kiva and Mindelyn through the book recommended in their online business manager association.
Kiva spearheaded the initiative, starting with a strategy intensive to map out 20 critical systems, focusing on creating Standard Operating Procedures (SOPs) and videos to document processes. This methodical approach enabled Mirror Group to streamline workflows and ensure consistency.
“Having a Systems Champion on board allowed us to bridge gaps and integrate SYSTEMology into our existing frameworks like Asana,” Mindelyn explains. The shift towards a systemized mindset transformed their operations, making tasks repeatable and reducing dependency on any single individual.
Systems with Data Analysis and Strategy Consulting
With SYSTEMology, Mirror Group saw significant improvements in handling both the systems with data analysis and strategy consulting. Mindelyn’s role evolved from managing minutiae to focusing on high-level strategic tasks. The onboarding process, especially for new hires and vendors, became more efficient with detailed SOPs and structured workflows.
“One of our new hires praised the smooth onboarding experience, attributing it to the well-documented systems we implemented,” says Mindelyn. This feedback reinforced the value of SYSTEMology in enhancing operational effectiveness.
What’s Next?
Mirror Group has laid a solid foundation for future growth, thanks to the effective implementation of SYSTEMology. The firm plans to continue refining its systems and expanding its team, ensuring sustainable growth and better service delivery.
Are you creating key person risk in your business? With the right systems and processes, your team can quickly upskill new and existing staff and still deliver at an exceptional standard. To find out how SYSTEMology can work for you – click here.
