Highlights
- Staff can now work more efficiently & independently
- More time for the founder & general managers
- Confidence to scale up and handle larger workloads
Win More Clients’ Story
Win More Clients, founded by Tim Hyde, is a distinguished marketing agency focused on systemization and automation of the customer acquisition process. From its humble beginnings as a side gig in the late 90s, Tim’s venture evolved into a full-fledged business dedicated to helping other businesses attract, convert, and retain clients using CRM and marketing automation tools.
The Challenges
Tim started his journey in IT project management and later ventured into building his business focusing on systemization and automation. Despite his robust background, he faced the universal challenge of unpredictable client acquisition, which stressed out both him and his team.
Reflecting on his journey, Tim noted, “The more predictably we can produce a result, the more controllable this chaos in our business becomes.” However, achieving this predictability was no small feat. Without clear systems in place, he found himself constantly filling in the gaps, creating dependency on key personnel to manage chaos rather than having a streamlined, repeatable process.
The Solution
Tim was introduced to SYSTEMology, which resonated with him as a methodology to implement within his business. It provided a structured approach to systemize and automate processes, focusing on creating a repeatable and reliable client acquisition workflow.
He implemented SYSTEMology principles, starting with documenting and refining Win More Clients’ Critical Client Flow (CCF). This involved identifying key processes from attracting to converting and retaining clients, ensuring each step was documented and could be replicated without key person dependency.
By embedding systems thinking into his recruitment process and daily operations, Tim successfully cultivated a systems-driven culture within his team. “It’s understanding what your technology is capable of and then coming at it also from that human design perspective,” he explains. This dual focus allowed Win More Clients to blend technological and human systems effectively.
What’s Next?
Win More Clients has made remarkable advancements in their day-to-day productivity. SYSTEMology has helped solidify their daily processes and built a solid foundation to support their growth.
Are you looking to scale your marketing automation agency? With the right systems and processes, your team can quickly upskill new and existing staff and still deliver at an exceptional standard. Discover how SYSTEMology can transform your business.
