Highlights
- Staff can now work more efficiently & independently
- Significantly reduced time spent on administrative tasks
- Increased client satisfaction and quicker payment cycles
Titan Electrical Group’s Story
Titan Electrical Group, founded by Dimitri Markakis, provides top-notch electrical services for residential clients in Canberra and surrounding regions. Initially trained on large commercial sites, Dimitri decided to venture into residential electrical work based on the increasing demand for his expertise. His holistic approach includes lighting, switchboard upgrades, data telecommunications, security installations, and even air conditioning services.
The Challenges
Transitioning from being a highly skilled tradesman to running a business came with its own set of challenges. Dimitri’s prior experience did not involve structured systems or processes, making the shift to business operations a major shock. Everything was communicated verbally, and there was a lack of documented systems in place. This gap highlighted the need to create reliable processes for client interactions and job flows and maintain high quality across all tasks.
The Solution
When Dimitri started his own business during the early days of COVID-19, he realized the importance of having structured systems for sustainable growth. The introduction of SYSTEMology through a recommendation from a local business colleague led Dimitri to explore dedicated systems platforms like systemHUB. This allowed him to document every process, from client onboarding to job completion. Dimitri began creating detailed flowcharts and documentation for every step in the business, which was crucial for maintaining consistency and quality.
Dimitri’s venture into systemizing his electrical business began to pay off. Implementing systems meant that his team members, including apprentices, could work more independently without constant supervision. The young and tech-savvy apprentice at Titan Electrical Group played a significant role in documenting daily workflows, and creating systems that new team members could easily follow. This approach not only enhanced operational efficiency but also improved client communication and payment cycles.
What’s Next?
Titan Electrical Group has seen remarkable improvements in day-to-day productivity. Detailed systems have solidified their daily processes, allowing the business to scale and handle larger volumes of work more confidently.
Are you looking to reduce key person risk in your electrical business? With the right systems and processes, you can quickly upskill new and existing staff while maintaining high standards. To find out how SYSTEMology can simplify your operations – click here. And to see for yourself how systemHUB can store all your systems into one central location, take out the 30-day free trial here.
