David Jenyns
David Jenyns

Highlights

  • Documented processes led to significant scalability
  • Maintained low turnover rates through systemized operations
  • Implemented remote delivery systems during the pandemic

TRG International’s Story

TRG International, founded nearly 30 years ago by Rick Yvanovich, began with a focus on setting up accounting systems globally. From a one-man operation in a dining room, TRG has grown to employ approximately 500 people serving clients in 80 countries. Their expertise spans accounting systems, performance management, and talent solutions, among other services.

The Challenges

As TRG International expanded, Rick recognized the necessity of documented systems. Initially, the company faced hurdles in transferring knowledge effectively, especially with high personnel turnover in industries like hospitality. Without documented processes, new employees struggled to understand their roles, leading to inefficiencies. Rick noted, “If it’s not documented, what are they supposed to do? There’s no one there to tell them what to do.”

The Solution

Rick embraced systemizing company operations from the start. He worked with system-focused interns from RMIT University to document every process within TRG International, creating comprehensive flowcharts and Standard Operating Procedures (SOPs). This method became an integral part of scaling the company, ensuring consistency and efficiency. The pandemic further pushed TRG to adapt their delivery model. Unable to travel, they shifted to remote implementations, creating detailed documentation and online videos for training both clients and employees. This approach ensured that even without in-person interaction, knowledge transfer remained seamless. “Everything is very, very, very rigid. So there’ve got to be rules,” Rick mentioned, highlighting the importance of well-documented systems.

TRG Solutions Windmill
Rick Yvanovich Image

What’s Next?

TRG International has achieved remarkable efficiency and growth through its documented processes. Systemizing company operations has built a robust foundation for future expansion. Are you struggling to transfer knowledge effectively in your business? With the right systems and processes, your team can quickly upskill new and existing staff and still deliver at an exceptional standard. Discover how SYSTEMology can work for you.

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